Book Your Naturopathy Consultation

You can book up to 8 weeks in advance. For initial consultations, booking 1-2 weeks ahead is typical, though same-week appointments are often available. For follow-ups, we’ll usually schedule your next appointment at the end of your current session. If you need an urgent appointment, contact us directly — we’ll do our best to accommodate you.

You can reschedule easily using the link provided in your confirmation email, or by contacting us directly. As long as you give more than 24 hours notice, there’s no fee to reschedule. With less than 24 hours notice, a 50% cancellation fee applies. We understand that life happens — your first late cancellation will be waived as a courtesy.

Yes! You’ll receive an automatic reminder email 24 hours before your scheduled appointment. This email includes your appointment time, the Zoom meeting link, and any preparation instructions. If you haven’t received a reminder email within 24 hours of your appointment, check your spam folder or contact us.

Appointments begin at the scheduled time. If you arrive late, we’ll still end at the originally scheduled finish time, which means your consultation will be shorter. I hold a short grace period of 5 minutes, but after that, the consultation starts whether you’ve joined or not. If you’re running late, please send a quick email or text to let me know.

Yes, you can book and pay for an appointment on behalf of someone else (e.g., a family member or friend). When booking, make sure to enter THEIR name and contact details in the client information section, and note in the comments that you’re booking for them. The person receiving the consultation must be present for the appointment.

Initial consultations are designed for individuals. However, you’re welcome to have a support person present during your consultation. If you’d like a consultation that addresses multiple family members’ health concerns, please contact us directly to discuss options and pricing — this would be handled as separate consultations or a custom session.

Technical issues are rare, but if they occur, we’ll immediately switch to a phone call to complete your consultation. Your appointment time won’t be wasted due to tech problems. Before your appointment, you’ll receive instructions for testing your connection. If you’re concerned about technology, we can do a brief test call beforehand to ensure everything works smoothly.

Yes, contact us if you need to change appointment types (e.g., from initial to follow-up or vice versa). We’ll cancel the original booking and help you reschedule the correct appointment type. If there’s a price difference, we’ll process the refund or additional payment as needed.

Check your spam/junk folder first — sometimes confirmation emails end up there. If you still can’t find it, contact us at info@holisticnaturopath.au or call/text, and we’ll resend your meeting link immediately. We recommend testing your Zoom connection an hour before your appointment to avoid last-minute stress.

A single initial consultation covers all your health concerns — you don’t need separate appointments for different issues. The 60-75 minute initial consultation is comprehensive and designed to address multiple conditions. If you feel you need more time, mention this when booking and we can discuss extending the session or scheduling additional time.

The booking system automatically displays times in your local Australian time zone based on your device settings. If you’re located outside Australia or want to confirm the time zone, it’s shown at the top of the booking calendar. All appointment times are confirmed in your local time in the confirmation email.

Currently we don’t maintain a formal waitlist, but if your preferred time is fully booked, try checking back in a few days — cancellations do occur and slots open up. Alternatively, contact us directly and we may be able to add additional slots during busy periods or suggest alternative times that might work for you.